Hal Gregersen

One day, when a classmate made a brilliant comment
about a case study, he realized it came from a very different angle than his own analysis.

He made a note to himself: What question did they ask of the case that led to such a great insight?

He says: “The rare and valuable skill, I came to realize, was to ask the right question. That done, getting the right answer was usually quite straightforward.”

if you want different behaviors to take hold, you must start by changing the settings in which people find themselves

If you’re not prepared to be wrong,

you’ll never come up with anything original.

—SIR KEN ROBINSON

most managers would identify an ideal employee as one who can handle with ease any problem that comes along, without bothering managers or others

Is there anything more fundamental to human psychology than comfort seeking?

Individually, we avoid situations in which we feel stressed—and with good reason: Stress is a killer

Most of what we celebrate as societal progress involves the removal of discomfort-causing problems

Untroubled by challenging experiences or information, we stop growing and learning