David Walton

Avoid skewed thinking
Say the appropriate thing at the right time
Value and obtain commitment from others
Become resilient in difficult times
Have clear values and share them with others
Increase your own well-being.

when they are angry they control it but deal with things in a straightforward way, letting others know how they feel.

Assertiveness is about getting things done and engaging others to help but at the same time acknowledging that others’ needs and goals are important.

behaviour breeds behaviour’.

over the last fifteen years has been that we are able to make our brains actually grow. It happens through a process called neurogenesis in which brain cells or neurons grow and proliferate, migrating to where they may be needed. Pathways or routes of interconnecting neurons develop through daily use – in the same way that a path down a bank might be developed when it is used daily by an animal going about its business.
Every time new knowledge is acquired, the connections communicate differently and, through repetition, become faster, more efficient and instinctive. The ability of our brains to develop in this way is described as ‘synaptic plasticity’. So the good news is that we do change.

Emotional intelligence incorporates at least two of them:
Cognitive intelligence – the ability to think rationally,

Feelings were too idiosyncratic and subjective so an unreliable basis for living and working together.

The real world is a place where both feelings and instincts are major influences on our behaviour.

What is emotional intelligence all about?

are stored in your brain and used for reacting automatically to situations. These are pathways bet