David Walton

Avoid skewed thinking
Say the appropriate thing at the right time
Value and obtain commitment from others
Become resilient in difficult times
Have clear values and share them with others
Increase your own well-being.

when they are angry they control it but deal with things in a straightforward way, letting others know how they feel.

Assertiveness is about getting things done and engaging others to help but at the same time acknowledging that others’ needs and goals are important.