Books
Yeung Rob

BSS: The New Rules of EQ. Using emotional intelligence to get ahead

If you have not heard of emotional intelligence – or EQ – what planet have you landed from? You may be sick of people bleating on and on about EQ. But it is undoubtedly true that being intelligent is not enough to get you ahead at work anymore. You also have to be emotionally intelligent. In this savvy book, business psychologist Rob Yeung explains succinctly and accessibly the rules to behaving in an emotionally intelligent way. Far from being pure psychobabble, EQ is about finding out what makes others tick and can be highly effective. What are their hot buttons? Once you know what buttons to push, you can make people tick in ways that will help you out at work and in your career.
136 printed pages
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Quotes

  • Lazar Bojichas quotedyesterday
    The acronym SABRE may help you to analyze the events that come to mind:
    • Situation – what was the situation?
    • Action – what actions did you take? What emotions did you display?
    • Behavior – how did others behave? How did they respond to you and any others that might have been involved? What emotions did they show?
    • Result – what happened as a result of your actions and their behavior? What was the outcome and what emotions did it leave everyone with?
    • Evaluation – looking back on the whole event and evaluating it, what could you have done differently (i.e. better)?
    Some people like to take notes to help them evaluate events properly. Even if you can only set aside 10 to 20 minutes a week to start with, try it to improve your ability to critique your own behavior and emotional life.
  • Lazar Bojichas quoted4 days ago
    vital step in becoming emotionally intelligent is to think about how your behavior may impact on others.
  • Lazar Bojichas quoted4 days ago
    A vital step in becoming emotionally intelligent is to think about how your behavior may impact on others.

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