THE ART OF ACTIVE LISTENING
HOW TO BUILD TRUST, CONNECTION AND UNDERSTANDING IN EVERY CONVERSATION
WRITTEN BY: CAMBRIDGE REVIEW PUBLISHING
ABOUT THIS BOOK
This book has been crafted by integrating the insights and expertise of numerous renowned international specialists in the field. Rather than relying on a single or average source, it draws from a rich combination of premium, authoritative perspectives, ensuring that readers gain access to the highest quality knowledge available.
CONTENT:
What Active Listening Really Means
The Trampoline Vs. Sponge Approach
Identifying Your Default Listening Style
Asking “Why Do I Need To Listen Right Now?”
Keeping The Focus On The Speaker
Asking “What Am I Missing?”
Listening Beyond Words — Questions And Cues
Avoiding Dismissive Responses
Overcoming Internal Barriers To Listening
Listening As A Leadership Imperative
Escaping The Information Bubble
Review Of Key Questions For Better Listening
Building Trust Through Consistent Listening
Listening Across Cultural And Personal Differences
Turning Listening Into Action
