Chris Christensen

Redefine the problem as this gap which must be closed.

breakdown permits a closer, more detailed inspection of the impact of various influences leading to a problem.

practice of seeking the root causes of a difficult organizational problem is straightforward and there are some powerful tools that can assist the problem-solving team in finding them. This step involves four parts: first, identifying possible causes with recommended teamwork tools; second, using a team voting process to select the greatest contributing cause; third, identifying additional causes, and fourth, ensuring the statement of the root causes include what will be needed to solve the problem later in the process.