L&R Business

To identify customer value:

Focus on the extraordinary needs (type 3) is very important when defining future services. The customer is not necessarily aware that the service is an option, and therefore does not ask for it.

There are two fundamental ways of increasing productivity:
• Fewer employees produce the same output – the means in this instance are a reduction of the number of staff equivalent to the effects of the lean process.
• The same number of employees produces a higher output – the means in this case are an expansion of service offers, new services and improved service.